What you need to know about the EU passenger rights

When traveling within or departing from the European Union, you are entitled to certain rights as a passenger. These regulations protect travelers in cases of flight delays, cancellations, or overbookings. Understanding your rights can help you navigate unexpected disruptions and ensure you get the compensation or assistance you are entitled to.

What happens if your flight is delayed?

Under EU law, if your flight is delayed for more than three hours, you may be eligible for compensation. The amount you can receive depends on the length of the delay and the distance of your flight. For short-haul flights (under 1,500 km), compensation can be as high as €250, while long-haul flights (over 3,500 km) may offer up to €600. Additionally, airlines are required to provide food, drinks, and even accommodation in cases of significant delays. However, if the delay is caused by extraordinary circumstances, such as extreme weather or political unrest, airlines are not obliged to pay compensation.

Your rights in case of cancellations

If your flight is canceled, you are entitled to either a refund or an alternative flight. Airlines must also provide compensation if the cancellation occurs less than 14 days before departure, unless extraordinary circumstances are to blame. In addition to financial compensation, you are entitled to assistance at the airport, including meals, refreshments, and hotel accommodation if necessary. In many cases, airlines will also cover transportation between the airport and your hotel.

Compensation if you travel to France

When flying to or from France, your rights as a passenger under EU law still apply. For instance, if your flight with Air France is delayed or canceled, you can claim Air France compensation similar to that of other EU flights. France is part of the European Union, so the same protections cover any flights within or departing from France. In cases of long delays or cancellations, you can file a claim with the airline for reimbursement or compensation. By knowing your rights, you can be better prepared to handle any travel disruptions and ensure you receive the compensation you deserve.